FAQ's

Please be aware that the postal service must pick up the box from our warehouse after your package has been made and wrapped. Before the package is picked up by the courier, it may take 1-3 business days, depending on the time and day.

Send us an email at support@behemothlabz.com with your tracking number and any further inquiries you may have about the shipment.

Given the volume of orders we get each day, it occasionally occurs that a package may be lost in transit. Therefore, if your tracking has not changed after three days, please email us, and we would be happy to help you get the package to you as soon as possible.

We recently updated our website, changing our packaging in the process. However, there are some items in the shop with some of our previous labels still attached.

You are still using a 100% pure, high-quality Behemoth product even if you come across one with outdated labeling.

We have our main operations in the EU, so this one is quite straightforward. However, the warehouse is in the United States.

When you order something from a foreign country, we cannot guarantee that it will reach you because we regrettably have no control over customs.

We had to regrettably get rid of some old inventory for the new site because some of our products will be making a triumphant comeback. Some items will no longer be available for purchase on Behemothlabz.
Feel free to write to us if you do think we should carry a particular product once more; we just could make your wish come true.

We will be sending weekly newsletters on an old stock that will be making a comeback, so please check your inbox.

Oh no, it appears that the incorrect address was again input. We do occasionally go through this, believe it or not. If you can give us the right address in this situation, we will reship your order at no additional cost.

You will only ever have one chance, and you won’t be as fortunate the second time.

Our friendship with USPS dates back many years, yet even they make mistakes occasionally. if, after shipping, your order has been more than two weeks (14 days) without a USPS update.

You still only have one chance, but we will send you a fresh order absolutely FREE.

Our goal is to provide you with a tracking number within 24 hours. Please get in touch with the support if, after 24 hours, you have not received a tracking number.

No, we regrettably do not offer refunds for placed orders.

At Behemothlabz, we never offer dosing instructions or suggestions for using the products. We do not sell the products for any other reason than research because we are not pharmacists.

We take pride in being one of the few suppliers that provide first- and third-party COAs to our customers. Every two to three years, we also update our COAs.

At this time, we don’t have any bulk buy promotions. But who knows, we might soon consider the possibility.

Depending on the method, 4-5 Business Days.

Yes, and we’re always looking for new ways to make our checkout and payment processes better.

We are aware that certain packages sent by USPS frequently encounter delays in delivery or—worse yet—are genuinely misplaced in route.

We urge you to contact USPS right away with any queries you might have about your package.

Some of their contact information is also shown below.

Customer Service for USPS

Get in touch with their customer support agents to help you solve your problem and resume your routine.

To contact them by email, go to this link

Contact USPS at 1-800-ASK-USPS (1-800-275-8777).

Workdays are Monday through Friday. 8 a.m.–8 p.m. ET

Sunday 8 a.m. to 6 p.m.

International & Domestic USPS Tracking

In any search box on USPS.com, enter your tracking number to get the most recent status of your items.

NOTE: The tracking data that customer service agents have access to is the same data that you can find on USPS Tracking®. Please call us if you’d like to speak with someone about another problem with your package.

1-800-222-1811

Continuity of Service

Mon. – Fri. 8 a.m.–8 p.m. ET

Sunday 8 a.m. to 6 p.m.

If your order is returned to us due to an incorrect or incomplete shipping address, or if it’s unclaimed by you, the following policies apply:

• Restocking Fee for Reshipping:

If the order is returned to us and you request that it be reshipped, a restocking fee will apply. This fee covers the cost of handling, restocking, and preparing your order for reshipment.

• Invalid Shipping Address:

In cases where the provided shipping address is incorrect or invalid and the package is returned to us, you will be charged a full restocking fee before we can ship out another package. This fee is necessary as the error was caused by the incorrect information provided during checkout.

Please ensure that your shipping address is correct before completing your order to avoid these charges.

Discord is an online platform that Behemothlabz uses to create an invite-only space to interact with like-minded individuals in the research compound community – a place where you can discuss compounds, give advice, and connect with others in the community. We call these special places servers!

Forum channels are the platform used for organized discussions. Within forums, community members can discuss specific topics without talking over each other. Since the discussions are structured as posts, it is easy to locate a post you would like to join in and discuss, or start a new thread without your message getting lost.

Finding a specific discussion in a forum channel is quite simple. You can search for the post using the dedicated search bar.

Go to the server’s channel list and find the forum with the post you are looking for. In the search bar, located at the top, input a keyword related to the post you are trying to locate. The search bar will show some results matching your keyword.

The Behemothlabz Discord server is restricted to invite-only. This gives Behemothlabz maximum control over who joins our server. Members can only join through valid invite links. This way we protect the privacy of our valued members and enable server rules to require new members to accept our server guidelines before participating.

The main difference is that Forums are a type of channel, while threads are a type of message. While they are similar in that they both create dedicated spaces for organized discussions, Forum Channels are more persistent, while threads are more temporary.

React to messages with emojis, reply to posts, or start your conversation, just keep it respectful and within the rules.

To keep things safe and helpful, the following are not allowed:

• Hate speech, trolling, or offensive behavior
• Asking for medical advice or prescriptions
  
• Fake or misleading reviews
  
• Promoting competitors
  
• Sharing external links or ads
  
• Discussing illegal use
  
• Repeating the same questions
  
• Spamming tags or pinging staff unnecessarily
  

Any of these can result in an immediate and permanent ban, no warnings.