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1 (888) 830-3517

Contact support

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support@behemothlabz.com

CONTACT US




    FAQZ

    What should I do if Shipping Label Created is still shown next to my order?

    Please be aware that the postal service must pick up the box from our warehouse after your order has been made and wrapped. Before the package is picked up by the courier, it may take 1-3 business days, depending on the time and day.

    Send us an email at support@behemothlabz.com with your tracking number and any further inquiries you may have about the shipment.

    Given the volume of orders we get each day, it occasionally occurs that a package may be lost in transit. Therefore, if your tracking has not changed after three days, please email us, and we would be happy to help you get the package to you as soon as possible.

    Why are some of the product's appearances different from the previous one I purchased from you guys?

    We recently updated our website, changing our packaging in the process. However, there are some items in the shop with some of our previous labels still attached.

    You are still using a 100% pure, high-quality Behemoth product even if you come across one with outdated labeling.

    Since you are located in the EU and my address is significantly closer to the EU, may I have my product transported from the EU?

    We have our main operations in the EU, so this one is quite straightforward. However, the warehouse is in the United States.

    What should I do if customs hold my package?

    When you order something from a foreign country, we cannot guarantee that it will reach you because we regrettably have no control over customs.

    A few of your products are currently out of stock. What time will it be accessible?

    We had to regrettably get rid of some old inventory for the new site because some of our products will be making a triumphant comeback. Some items will no longer be available for purchase on Behemothlabz.
    Feel free to write to us if you do think we should carry a particular product once more; we just could make your wish come true.

    We will be sending weekly newsletters on an old stock that will be making a comeback, so please check your inbox.

    My tracking indicates that my order was delivered, but I never got it.

    Oh no, it appears that the incorrect address was again input. We do occasionally go through this, believe it or not. If you can give us the right address in this situation, we will reship your order at no additional cost.

    You will only ever have one chance, and you won’t be as fortunate the second time.

    Why is the transaction charge for your PayPal payment methods so much higher than it is for other payment methods?

    All of our payment fees are calculated based on the rates that our company is assessed. At the present, we are working to secure the best rates possible for all of our payment fees for you.

    Why is my order on USPS not updating?

    Our friendship with USPS dates back many years, yet even they make mistakes occasionally. if, after shipping, your order has been more than two weeks (14 days) without a USPS update.

    You still only have one chance, but we will send you a fresh order absolutely FREE.

    How long does it typically take for USPS to track your shipment?

    Our goal is to provide you with a tracking number within 24 hours. Please get in touch with the support if, after 24 hours, you have not received a tracking number.

    Can I return my order for a refund?

    No, we regrettably do not offer refunds for placed orders.

    Why am I unable to obtain assistance with your product dosages?

    At Behemothlabz, we never offer dosing instructions or suggestions for using the products. We do not sell the products for any other reason than research because we are not pharmacists.

    When will you have first-party COAs available, and how frequently are they updated?

    We take pride in being one of the few suppliers that provide first- and third-party COAs to our customers. Every two to three years, we also update our COAs.

    Do you guys have promotions for bulk purchases?

    At this time, we don’t have any bulk buy promotions. But who knows, we might soon consider the possibility.

    How soon will I receive my refund?

    Depending on the method, 4-5 Business Days.

    Are your available payment methods safe and secure to use?

    Yes, and we’re always looking for new ways to make our checkout and payment processes better.