Can I track my order?
Yes. You’ll receive a tracking number after USPS has sent out your package. Please note that it takes some time for tracking to go live, due to packages being scanned and loaded into transport and the Empire setting up trade barricades.
How long will it take to receive my parcel if I’m overseas?
Most international shipments take 1-2 weeks depending on where you live. We cannot guarantee delivery, as some packages may get held by customs due to government body regulations.
Can I change my delivery address after I ordered?
You need to contact us ASAP, as we might still be able to change the delivery address if we’re notified in time. Once a package has been sent out, we cannot change the delivery address and you’ll need to skulk around your old place until it arrives. Or just make other arrangements.
We ship the whole week, Monday through Friday, depending on when your order was placed. Orders placed before 3pm EST will be mailed on the same day and orders placed after 3pm EST will be mailed the next business day. This means that if your order was placed over a weekend, we’ll only ship it on Monday.
Our orders are shipped using Priority International Mail and are usually delivered in 2-6 days (within the U.S). The actual arrival of your package may depend on whether delivery falls over a holiday(s), if USPS is closed or if you’re not home and there’s a pitbull lying on the porch.
Check your email to ensure you receive your order receipt after paying. Every order receives a confirmation within 24 hours. If you don’t receive an email, please get in touch so we can sort you out. It may either be because we don’t have your correct email address, or that the confirmation ended up in your spam.
You can track your order on usps.com using the tracking number provided.
In the case that your package is returned to us as undeliverable, we’ll get in touch and sort it out. You may be liable to pay for a delivery reattempt. Don’t be mad, that’s just how it works.
Where can you ship?
We ship to more than 190 countries using USPS and UPS delivery. All our products are manufactured in the EU and shipped to the USA. A shipping agency then distributes our parcels to local postal agencies.
The onus is on you to ensure you are complying with your countries laws and border / importation policies. We can’t take responsibility for packages being seized by customs.